Refund policy
At COCO SQUISHY, your well-being is our top priority.
Can I return or exchange an item?
Yes!
30-Day Post-Purchase Service Guarantee.
Due to product issues, providing unboxing pictures or videos,You upload the video to YouTube @COCO SQUISHY. we see it and deal with it.
accepting returns within 30 days, and offering a full refund.
How do I return an item?
If you wish to return an item, please send an email to service@cocosquishy.com.
We will reply to you within 24-48 hours and provide a return address.
As long as the product is unused, you can return it. It is best if the packaging is unopened!
Once we receive the item, we will refund or exchange it for another product.
For refunds, you can expect a refund 1-2 days after we receive the goods.
We process your refund through credit card and PayPal. Credit card refunds may take up to 5 business days to be reflected in your bank.
For all returns and exchanges, please notify us within 30 days of delivery. This is to minimize the chances of package loss.
Do I need to pay for shipping when I return an item?
Yes, if you wish to return an item to us, you will need to pay for shipping. You may return the item via the carrier of your choice.
To ensure a pleasant experience, we strongly recommend using a tracking service when returning an item.
Can I cancel my order?
If you inadvertently ordered or simply changed your mind, please let us know as soon as possible. If the order has not yet been shipped, we will immediately cancel the order and provide a full refund.
Do you have more questions? Please send an email to @cocosquishy.com so that we can help.